i. Payment

Paymentin fullis requiredfrom eachParticipants within 7days afterenrolling inthe PT program.

ii. Laboratories outside India

Couriercostswillbeaddedanditemizedseparatelyontheinvoice.Pleaseaskforaquote.

Deliveryofyourorderwillbefacilitatedwhenyousendusallrelevantpermitsandimportcertificatespriortotheshippingdate.

• Cheques and Bank Drafts
  • Customers within India can pay by Company Cheque.
  • Customers outside India can pay by Official Bank Draft on provision that all transaction fees are met by the customer.
• Electronic Transfer
  • All customers may pay by electronic funds transfer provided all fees are paid by the customer.
• Credit Card
  • GPTP accepts VISA card, Master Card. A surcharge of 2.5% will be added for use of this facility.
• Cash
  • GPTP accepts direct cash from the customer at company premises or can direct deposit in BankAccount.

iii. Return of results

Laboratories who are participate in proficiency testing programs on the understanding that they will be sharing their results and information anonymously with other laboratories performing the same analysis. Non-return of results compromises the spirit of the programs, and reports will not be sent to laboratories unless they return results. Payment in full is required from all laboratories enrolling whether they return results or not.

iV. Errors in Participant Proficiency Testing Results

Errors in Participant Proficiency Testing Results: Proficiency testing reports should reflect the level of accuracy that a regular testing client would receive. If a participant finds an error in their proficiency testing results, they may notify us in writing and change their submission PRIOR to the due date for return. Changes in result after submission of result will not be accepted. GPTP reports results as submitted by participants.

On occasion, it seems as though participants have mixed up the samples or not processed the samples according to the instructions. GPTP cannot make assumptions of this nature and change results 'to suit'. We also cannot compromise the integrity of the programs by suggesting to some participants that they should review their results prior to the due date. (This is unfair to other participants). It is the responsibility of the participants to check all aspects of the program, including sample identification, preparation, testing instructions, calculations and reporting of the results prior to results submission. If samples are not in good condition on arrival to the participant laboratory, GPTP must be notified in writing IMMEDIATELY, as often samples can be replaced in good time. Claims about samples received in bad condition will not be accepted after the report has been issued.

V. Late Enrolments and Late Results

Late enrolment requests cannot always be accommodated, as sample manufacture must be scheduled well in advance to the shipping date of the program to allow all necessary quality assurance activities to be carried out. Shipping of PTP materials and evaluating test results from PTPs out-of-cycle with the mainstream programs is considerably time consuming and therefore costly.

In order not to disadvantage participants able to comply with time frames, GPTP will charge a late fee in the following circumstances:

• Requests for enrolment in PTPs after the advertised cut-off date
• Requests that GPTP staff enters results on behalf of participants
• Requests to record results after the due date
• Requests for PTP participation that is out-of-cycle with the scheduled dates

Vi. Shipping fees and Customs clearance

Costs incurred for shipping samples and clearance of same through customs are the responsibility of the participating laboratory unless otherwise indicated. whether they return results or not.

Vii. Non-payment of fees

GPTP retains the right to withhold reports and/or PT materials and services when invoices are outstanding.

Viii. Confidentiality of results

All data and information received by GPTP from its clients are considered confidential unless the client has given express permission to pass on information.

iX. Use of reports

Proficiency Test Reports are the copyright of Global PT provider P ltd. They are issued under controlled conditions to participants and to organizations with responsibility for the participation of laboratories in PT Schemes. Reports may not be passed to or used by other organizations without the express authority of GPTP.

X. Acceptance of Orders

Orders for participation in GPTP proficiency testing programs and services may be accepted by receipt of a written request (i.e. by fax, letter, or official company order form), sent to the company. Once an order is placed, it can only be cancelled in writing. This MUST occur more than one week before the scheduled date of dispatch. Once samples have been dispatched, an order cannot be cancelled.